The COVID-19 crisis, in addition to the enormous personal tragedy and the very significant impact it is having on our economy, is causing a profound change in the way we work, interact and live.

Many elements, which we have considered stable for decades, are now experiencing unprecedented changes. How can we prepare for the new normal, and how can we leverage these changes to improve our organisation?

The scientific concept of antifragility gives us a starting point: In order to grow, we must take advantage of this moment of volatility, uncertainty and disorder, and use these stress factors.

At BICG we have developed an action plan to help organisations exceed resilience and begin their journey towards antifragility – in order to gain a competitive advantage for the new normality after COVID-19.

This challenge is multidisciplinary, so only by addressing it systemically and integrating a wide diversity of disciplines can we successfully lead organisations into the new normality. Here is how we propose to take this journey.